You will be joining an existing team which is responsible for all support requests, incidents, and problems logged by our customers and internal users. You will demonstrate your ability to triage issues while keeping end users updated, providing hands on support while learning and developing your knowledge of Hopewiser Software products.
We are looking for an individual who has a positive attitude, the ability to take ownership of issues, troubleshoot methodically and be willing to learn and take on new challenges.
• Excellent communication skills both written and verbal, with a good telephone manner.
• Ability to prioritise calls as per business needs and incident impact.
• Good problem-solving skills.
• Desire to learn, improve skills and knowledge.
Hopewiser is based in Altrincham in a modern office space which offers a good working environment. Kitchen facilities on-site, as well as free car parking. Due to the pandemic, we are currently using a hybrid working system.
The role offers extensive product and technical vocational training and the possibility of external training courses where required. Working hours are 7.5 per day Monday to Friday excluding UK Public Holidays. Support hours are 08:30 – 17:30 which is covered in a shift pattern.
The salary for this role is £18,000 – £25,000 depending on experience with 28 days annual leave, including Public Holidays, plus a birthday leave day.
If you feel you have what it takes to succeed in this role. Please submit your CV to firstname.lastname@example.org. Closing date 31/01/2022