When London & Zurich needed to replace its existing address lookup provider at short notice, Hopewiser delivered a seamless migration with no disruption to customers. By implementing our Address Lookup solution across multiple websites, the business maintained a smooth onboarding experience and continued access to accurate address data.
"We have been very happy with our experience working with Hopewiser. The integration was straightforward, support has been excellent and any queries have been dealt with quickly and professionally. Our account manager has always been on hand to ensure everything runs smoothly."
Stephen Morris
Software Engineer, London & Zurich
London & Zurich is a specialist Direct Debit provider, helping businesses access Direct Debit processing services through innovative software solutions and banking partnerships. Accurate address capture is an important part of its customer journey, supporting smooth onboarding, customer verification and compliance controls.
When its existing address lookup supplier ceased trading, London & Zurich needed to replace the service quickly to minimise the risk of disruption across its online forms and customer-facing applications. Speed was a key requirement, but not at the expense of reliability, customer experience or the controls supported by accurate address data.
In financial services, address information needs to be matched reliably against authoritative data. It supports customer verification, Know Your Customer (KYC) checks, fraud prevention, dependable customer records and the regulatory controls that rely on trusted information.
Hopewiser worked closely with London & Zurich to replace the previous service with the Hopewiser Cloud API, powered by UK Address Lookup using Royal Mail PAF and Multiple Residence data. Hopewiser’s migration approach is designed to minimise the technical change required from the customer wherever practical, helping organisations move quickly while maintaining continuity.
For London & Zurich, the switch was straightforward. Rather than requiring the business to rebuild its forms or redesign the customer journey, Hopewiser replicated the existing endpoint structure. The entire migration was completed in hours rather than the days or weeks London & Zurich had experienced with previous providers. Hopewiser’s JavaScript Address Lookup solution was integrated across three websites and six separate pages, with no issues during implementation and no disruption to service.
The solution provides:
London & Zurich moved to a reliable address validation partner in a matter of hours, without a complex replacement project or disruption to its customer journey. It now benefits from dependable, real-time address matching against Royal Mail PAF and Multiple Residence data, backed by responsive specialist support.
Key benefits included:
The project demonstrated that changing address validation provider does not need to be difficult or time-consuming if you chose the right partner. Address validation ultimately depends on matching customer information against authoritative address data. Hopewiser’s difference is how straightforward it makes that capability to adopt: minimising redevelopment, completing the migration quickly and providing the responsive support of a dependable long-term partner. For London & Zurich, that meant meeting an urgent requirement in hours, maintaining service continuity and protecting the reliability of the data supporting its customer verification and compliance processes.
“A critical address data service. Three websites. Six pages. Migrated in hours with no disruption. What could Hopewiser do for your business with a couple of days?”
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