Situation
Nimans, a leading technology distributor with annual revenues of approximately £130 million, relies on its ERP platform as the backbone of its operations.
With thousands of orders processed daily, both manually and via EDI, accuracy in delivery addresses is critical to maintaining their reputation for exceptional service and next-day delivery performance.
For over 20 years, Nimans has partnered with Hopewiser to ensure address validation and data accuracy remain uncompromised.
As Nimans expanded and customer expectations grew, the challenge was to maintain near-perfect delivery success rates, even for orders placed as late as 6 PM.
Solution
Hopewiser provided a customised, fully integrated address validation solution tailored to Nimans’ ERP system. This bespoke integration ensures:
- Accurate delivery addresses for both manual and electronic orders.
- Seamless compatibility with Nimans’ ERP and EDI platforms.
- Continuous collaboration with Nimans’ Enterprise Applications Team to maintain and enhance performance.
This close partnership enables Nimans to process high volumes of orders efficiently while safeguarding against costly delivery errors.
Outcome
The results speak for themselves:
- Over 99.6% next-day delivery success rate, one of the highest in the channel.
- Ability to accept orders until 6 PM with confidence in next-day delivery.
- A trusted relationship spanning two decades, with ongoing innovation and support.
John Bird, Commercial Director at Nimans, states:
“The team at Hopewiser work closely with and support our Enterprise Applications Team to maintain and develop our ability to offer an almost guaranteed next-day delivery success. Overall, we are extremely satisfied with the long-standing relationship and look forward to many more years of collaboration.”
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Topic: Address Validation
