The role


Hopewiser is a successful, expanding business. We have just launched a new Portal for our software services, which enable our clients to manage their interactions with Hopewiser far more efficiently. A central part of our expansion is the need to provide expert and timely support to users with widely varying requirements and levels of expertise. This is a role for a confident communicator with good written English skills who is also a problem solver with a keen interest in computer technology. The role is office based, in a pleasant environment near good transport links and local shops. Free on-site parking.

We are offering a starting salary of £16,000 - £18,000 depending on experience. 28 days per year paid holiday (including bank holidays), rising by 1 day per year after 5 years’ tenure.


Responsibilities

  • Initially learning the basic skills required to be a Support Analyst possibly leading to gaining the CompTIA qualification

  • Learn to unlock various software via different methods

  • Apply security updates

  • Training in documenting work thoroughly and efficiently using an established logging/ticketing system

  • Utilise and add to knowledge base

  • Learn Support processes and procedures

  • Test new and updated products/services

  • Learn Hopewiser products

  • Pre/Post sales work

Followed by a tailor made training program to allow exposure to other technical departments depending on the candidate’s aptitude and interests, whilst continuing to strengthen Support skills and experience. This could cover the area of QA, Software development or Production Department.

Example Career progression from Support Analyst could be any of the following; QA Analyst, Support Assistant Manager, Business Analyst, Presales support, Software Developer, Project Manager, Product Manager.

The person

An enthusiastic, positive team player who always wants to do the best job possible.  You’ll need an understanding approach and a confident manner in spoken communication, and excellent writing skills.

An interest in and experience of computing

Experience of working in a customer-facing service or support role is desirable
 

Apply

Please send CV/applications with covering letter or video to recruit@hopewiser.com. Good luck.