Overview

Hopewiser has experience of writing mail sortation software since 1992 and is a Royal Mail accredited supplier. We work alongside some of the countries’ largest mailers such as Whistl, Swiss Post and Birmingham City Council. AtlasSort is currently Mailsorting millions of letters each year.

With AtlasSort you can use any of the following Royal Mail Mailsort products: Advertising Mail; Business Mail; Sustainable Advertising Mail and Publishing Mail.

Features

  • Run Low Sort and High Sort Mailsort jobs

  • Run OCR and Mailmark jobs

  • Create Mailmark eManifest files

  • Upload Mailmark eManifests to the Royal Mail eMHS service

  • Confirm, reschedule or cancel eManifest batches on the Royal Mail server

  • Print a Mailmark 2D barcode or Mailmark 4 state barcode

  • Print bag and tray labels or create a bag file that integrates with Barcode Warehouse tray label printers

  • Run settings can be saved to a set-up file and those settings can be loaded again

  • The latest Royal Mail rate cards are used and AtlasSort creates a Computer Planning Report containing indicative cost calculations for the mailing

Benefits

  • Save significant amounts of money on your bulk mailings with maximum Royal Mail discounts

  • Simple to use interface allows quick set up

  • Save time with successful, easy mailing label printing

  • Improve reporting with full compliance reports to Royal Mail standards

  • Saves time with saved sequence settings when you want to run a job again. Jobs can be run automatically from the command line or from a batch file

Mailmark

  • Mailmark brings constant visibility for your mail and the performance of Royal Mail allowing you to make quicker and better business decisions

  • Immediate notice when your mail reaches its destination allowing you to time your follow ups and other resources much more accurately

  • Improve customer relations with a large reduction in goneaways with information provided on the address quality

  • Immediately know when a problem occurs and why it has occurred

  • Allows for a superior targeted adjustment system

  • Improve contact centre scheduling and communications across all forms of marketing material with additional information generated by Mailmark

Supported Services

AtlasSort supports many Royal Mail Mailsort options including:
• Bag and tray containers
• Geographic ordering
• Letter, large letter, A3 parcel and parcel jobs
• Mixed weight mailings


Developer kits are available on many platforms, including Windows, Linux, Unix, AS400 and Mainframe.

1. My mailing has been rejected by Royal Mail!

It is important that AtlasSort software and datafiles are kept up to date. You will have updates as and when datafiles are updated, or mailsortation rules are altered such that this requires a software update. Please check your AtlasSort versions in the first instance. If you find these to be current, please report this to support@hopewiser.com along with your software and dataset version (copy and paste from Help|About in the AtlasSort menu bar), your mailsortation reports and the explicit reason given for the rejection by Royal Mail.

2. Why can I not load a previously created setup?

The error message recorded in this case should detail why the old setup cannot be loaded into the software. In all likelihood, the input file to be used is not where the setup file expects it to be, or the format of that input file has been altered from the last time it was run.

3. Further Details

For further details on AtlasSort and how to best utilise it, please refer to the PDF documentation within the application installation directory. If you have any questions not covered by this document, please contact Hopewiser technical support department on 0161 924 2801.

4. Why are there no options visible in AtlasSort?

The likelihood is that the AtlasSort product and services has yet to be activated. Click on the Activate button at the bottom of the AtlasSort window, run through the activation wizard using the Customer Number sent to you with the original release, and restart the application.

5. What mailsortation service do I need to use?

This depends on many factors - the mailing quantities/mail piece size, the delivery speed required, the accuracy of the data being processed, etc. Such details generally define the run to be undertaken. To work out the most cost effective service to use, we suggest you utilise the Royal Mail Price Calculator, see Royal Mail Technical.

6. What are the Computer Planning Report (CPR) and the Line Listing (LL) for?

These are submitted to the Royal Mail on collection of the mailing to be undertaken and define how Royal Mail is to handle the mailing concerned.

7. What does 'ERROR: ...' at the top of the output Mailsort Computer Planning Report mean?

Errors like this denote that, although the sortation has been performed according to your settings, this run doesn't satisfy a current Royal Mail requirement. Details of the shortfall will be detailed in the warning_message that follows the string 'ERROR:'.

8. What do I set the 'Customer ID' parameter to?

This is a 5 digit number allocated by your Royal Mail account manager so that your mailing discounts, etc, can be properly managed and marshalled.

9. What do I set the 'Accepting Office' parameter to?

This depends on where the mailing is being collected from throughout the UK. There are currently eight different Royal Mail accepting offices listed below (the code is what the 'Accepting Office' parameter should be set to) along with the associated postcode area codes (though this is subject to change) to which these apply:

Accepting Office Postcode Areas
BELFAST BT                    
SDC G KA ML PA              
  AB DD EH FK HS KW KY IV PH TD ZE
NWDC BB BL CA DG FY LA M OL PR WN  
  CH CW IM L LL SK WA        
YDC DH DN HU NE SR TS YO NG      
  BD DN HD HG HX LN LS S WF    
NDC B CV DE LE LU MK NN        
  DY LD ST SY TF WS WV OX      
  CB GY IP JE NR PE          
NHCDC AL DA EN HP IG RM SG SS WD    
  CT ME TN                
  CM CO E N              
PRDC BN BR CR GU KT PO RH SM TW    
  EC HA NW SE SL SW UB W WC    
SWDC BH DT HR RG SO SP WR        
  BA BS EX GL SN TA TQ        
  CF NP PL SA TR            

10. What do the 'Geographical Sort/Region' parameters do?

These options (mandatory for first class mailing) define which region the mailing originates from. This is with a view to sorting the mailing such that the items travelling the greatest distance are given priority so that they can be prepared and despatched before more localised mail pieces.

11. What does 'Use Royal Mail Matching Rules' do?

Hopewiser AtlasSort is accredited by the Royal Mail periodically. Royal Mail dictates that postcode and town address elements are fixed in certain positions for this accreditation process. Hopewiser realises that this is not possible/practical in many instances, so gives the user the option of 'hunting' for the postcode/town within the input address (done by setting this option to 'N').

12. What does 'A required field has not been mapped' mean?

A field required to perform the service/processing set (for example a Delivery Point Suffix on a Mailsortation Customer Barcode (CBC) run) has not been mapped within the Input Mappings section of this processing run. This is a requirement for that particular type of run.