One of the UK’s most popular manufacturers and home improvement firms has been a client of Hopewiser’s for over 10 years now.
The IT team originally started with an on-premise address management software solution, but recently were looking for a solution that had automatic data updates and an online reporting feature, so usage of address lookups could be tracked.
More importantly, they wanted the ability to purchase address lookup bundles online, so as much or as little as required could be bought.
Hopewiser discussed the cloud solution, Address Lookup, and the team decided this would be perfect for their requirements. Hopewiser’s cloud solution offers daily Royal Mail Postcode Address File (PAF) updates, which are managed in-house meaning the Home Improvement IT team don’t have to conduct any maintenance. Plus the fact that one bundle of lookups could be used across all their different applications.
The client was also impressed with the online Portal’s real-time reporting features, including graphs, for usage.
"We have found the flexibility of the Portal invaluable. With auto-renew, we no longer worry about running out of address lookups and find the service easy to use. Our commitment to quality means we strive for excellent customer service. Always having an address lookup available for our customers is one small part of that service."
Topic: Address Lookup