VeCommerce have been a pioneer in the speech industry since 1997. They are now a global leader in the provision of natural language speech recognition (NLSR), speaker verification and voice self-service solutions. As one of the first organisations in the world to recognise their business benefits, the company’s early market focus and technological innovation has led VeCommerce to be one of the most experienced application developers and systems integrators in the industry.

It has also led to the company achieving a number of world and industry firsts. VeCommerce provides access to a large and experienced resource pool spanning Australia, New Zealand, the United Kingdom and the United States, and delivers outstanding quality through its strategic alliances with market leading technology providers.

The VeCommerce Approach

Voice self-service has the potential to change the way every customer interacts with an organisation - and as with any technology, voice self-service is most effectively deployed if it is used to solve real business problems delivering tangible savings. The VeCommerce approach brings together the client’s executive team and VeCommerce’s experienced specialists to identify key business objectives and call centre automation challenges, addressing them through the design and implementation of a company wide voice self-service strategy.